Ordering

We only take orders via our website. No phone orders please and thank you.

Payment and Pricing

We use Paypal as our payment gateway for your Internet Purchases. Paypal is one of the safest, most widely accepted ways to pay for your purchases on the Internet. We will be charging sales taxes where applicable and GST/HST as required.

Cancellations

Order cancellations are only possible before your order has been shipped and before you have received a shipping confirmation. You may return the merchandise as soon as it arrives by shipping it back to us.

Privacy Policies

We collect information from you when you register on our site or place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience
  • To improve our website
  • To improve customer service
  • To process transactions
  • To send order related emails

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your credit card information will not be stored on our servers.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Because we value your privacy we have taken the necessary precautions to be in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada that sets out ground rules for how private sector organizations may collect, use or disclose personal information in the course of commercial activities. We therefore will not distribute your personal information to outside parties without your consent.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.durakneez.com.

Your Consent

By using our site, you consent to this privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
This policy was last modified on Feb 13, 2014.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

EZ Knees Kneepads Ltd.
18363 56B Avenue
Surrey, British Columbia
Canada